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At Riester's Appliances, our customer service doesn't stop at the purchase or delivery and installation of the appliances. Our team of factory trained technicians is qualified to work on most appliances, both in and out of manufacturers' warranty. If your washer, dryer, refrigerator, freezer, oven, range, dishwasher or microwave needs service contact our service department. We also have a fully staffed shop within our Auburn location for products such as a microwave or dehumidifier requiring carry in service or for any product you would prefer to drop off at our store for service. When calling for service please have your product's model and serial number available. If you are not sure where to locate the model and serial number please refer to the chart below.

Call our Service Department: 1-800-352-7006 • Monday thru Friday 9am-8pm, Saturday 9am-5pm

Email Our Service Department

Product Type

Model & Serial Location

Air Conditioner

Left or Right side of cabinet or behind front filter plate


On Bottom or under cook surface if lift-up top


Behind Bucket


On Inside Door Edge or Inside Door Frame

Freezer - Chest

Outside Lower Side near Thermostat/Compressor

Freezer - Upright

Inside Left Front Middle of Compartment


Inside Door, or Door Frame, or Behind Control Panel

Front Load Washer

Inside Door or Door Frame

Top Load Washer

Behind Control Panel, or Under Lid, or Back Edge of Tub Opening

Stack Laundry Center

Inside Dryer Door or Dryer Door Frame


Inside Oven Cavity or On Back

Range Hood

Underneath, usually left side

Free Standing Range

Storage Drawer Frame-Right Side Front

Slide In Range

Storage Drawer Frame-Right Side Front OR Behind Toe Kick

Professional Range - Open Burner

Under Left Burners

Professional Range - Sealed Burner

Behind Toe Kick

Refrigerator - Top or Bottom Freezer

Inside Upper Compartment - Right Side

Refrigerator - Side By Side

Inside Refrigerator Compartment - Right Side

Refrigerator - Built In

Inside Refrigerator Compartment

Wine Storage

Inside or Behind Toe Kick

Wall Oven

On Door Frame or Behind Bottom Vent Cover

Warming Drawer

Inside Drawer Housing - Need to Remove Drawer to locate


We have an extensive parts department. We stock hundreds of the most common parts for many brands of appliances including Amana, Bertazzoni, Bosch, Broan, Dacor, DCS, Fisher Paykel, Frigidaire, Frigidaire Gallery, Frigidaire Professional, GE, GE Cafe, GE Monogram, GE Profile, Hotpoint, Jenn-Air, KitchenAid, Magic Chef, Maytag, Miele, Speed Queen, Tappan, Viking, Whirlpool, White Westinghouse to name a few. Non-stock parts can be obtained for most brands usually in a day or two.

Call our Parts Department: 1-800-352-7006 • Mon-Fri 9am-8pm Sat 9am-5pm

Email Our Parts Department

Delivery & Installation

Let the experienced professionals at Riester's Appliances of Auburn and Canandaigua handle your delivery and installation needs once your appliance purchase has been made. We have an experienced delivery team led by a trained employee with over 20 years with our company. They will assure that your new products arrive safe and sound.

Riester's factory certified installers will professionally install items such as cook-tops, dishwashers, over the range microwaves and many other items. Please contact one of our sales staff for a price quote for installing these appliances. In certain instances such as professional appliances and new or custom installations an on-site estimate is required.

Preferred Protection

Assurance & Protection
Our Preferred Protection packages offer an extended service plan for your purchase which can prove invaluable if the product needs repairing or replacing of parts, and coverage of the labor. Eliminate all of the irritations associated with restoring your equipment to peak condition. Make one toll-free phone call to the Preferred Protection service support center and they will provide fast, efficient service. The package covers the cost of all covered repairs and if for some reason they cannot repair the product, they will replace it!

Protect What's Yours

  • Assured product performance throughout the term of the service plan
  • Complete protection again unexpected, costly service bills
  • Coverage on all major brands
  • Call our service representatives via our toll-free number, 1-800-352-7006
  • National servicer network
  • All covered parts and labor for unlimited service calls
  • Power surge/spike protection
  • In-home service available on most items